Course Code: OA5
Category: Office Administration
Dates, Venues & Fees:
May 18-May 29| London | $6,500.00
Aug 17-Aug 28| London | $6,500.00
Duration: Two Weeks
Course Overview
This Masterclass for Executive Secretaries and Personal Assistants course is designed to develop the business management competency of Executive Secretaries and Personal Assistants. Delegates will be equipped with the basic knowledge, processes, skills, tools and techniques recognized as industry best practice for office administration to effectively succeed in assisting their executives manage their daily schedules. Delegates will learn how to confidently manage and update schedules, organize meetings, make travel arrangements, keep effective minutes and create vital documents.
Target Audience
This Masterclass for Executive Secretaries and Personal Assistants course is designed for:
• Executive Secretaries
• Executive Assistants
• Personal Assistants
• Personal Secretaries
• Office Managers
• Administration Managers
• Management Secretaries
• Senior Assistants
• Executive Personal Secretaries
Course Outcomes
By the end of this course, delegates will gain knowledge and skills to:
• Understand the key fundamentals of corporate behavior
• Confidently adjust to the different need and management styles of managers
• Effectively and clearly communicate using written, verbal, and nonverbal methods
• Appreciate the importance of and benefits of people management and leadership
• Employ emotional intelligence in the challenging corporate environment
• Learn the essential business problem solving and decision making process
• Develop vital project management skills that every executive Secretary and PA must have
• Appreciate the importance and value of protocol and diplomacy
Key Course Highlights
• Knowing your role as Executive Secretary/ Personal Assistant
• Building strategic partnership with your executive
• Managing your time and that of your team
• Understanding project management processes
• Administrative soft skills
• Mastering your organizational Skills
• Tools of the trade
• Confidentiality guide lines