Course Overview
This course on Office Management and Effective Administrative Skills identifies and examines the key components of the roles, approaches and techniques for operating and efficient office. Delegates will understand the demands of and maximize their administrative support roles and responsibilities while effectively relating and managing different stakeholders.
Target Audience
This Office Management and Effective Administrative Skills course is designed for:
• Executive Secretaries
• Executive Assistants
• Personal Assistants
• Personal Secretaries
• Office Managers
• Administration Managers
• Management Secretaries
• Senior Assistants
• Executive Personal Secretaries
Course Outcomes
By the end of this course, delegates will gain knowledge and skills to:
• Gain insights into the responsibilities of administrators
• Analyze, plan and organize to achieve an efficient and effective office administration
• Effectively and clearly communicate using written, verbal, and nonverbal methods
• Appreciate the importance of and benefits of people management and leadership
• Develop essential administrative skills
• Develop an efficient office procedure system
Key Course Highlights
• Managing role and functions of administrative management in the business environment
• Time management and organizational skills
• Recognizing the aspects of teamwork and its importance in the office environment
• Organizing, processing and responding to electronic and paper communications to facilitate of information in the workplace
• Effective interpersonal skills in the workplace